Privacy Policy

We are committed to ensuring that your privacy is protected

This privacy policy sets out how Louisa Milne – Family Mediation uses and protects any information that you give us.

This latest version of our privacy policy is effective from May 2025 and includes the requirements of the GDPR.

Information we collect

If enquiries are made via our website - personal information such as your name, your contact information such as email address, mobile or telephone number and details of your enquiry.
If you have been referred to us by a third party - your name, your child/ren’s names, your contact information such as your email address, telephone number, address.
Information you give to us directly

If you attend an Assessment Appointment – a record relating to the content of this appointment
If you attend one of our meetings, including a record relating to the content of those meetings/sessions
If your ex-partner has provided personal information about you without your knowledge or permission as part of their assessment meeting.

All your information is treated as confidential, but there are circumstances in which your personal information may be shared with others such as:

If, in our opinion, you are a danger to yourself or others
If, in our opinion, a young person under the age of 18 or a vulnerable adult is at risk of harm
Under a legal requirement, eg you are involved in terrorist activity
If ordered by a court of law
If a complaint is made about our service, we may share information with our regulatory bodies (for details of which body applies, please see our Complaints Policy)
If you have been referred to our service by a family law professional or the court, we may share with the referrer whether you have attended a statutory Mediation Information and Assessment Meeting (MIAM) and continued into mediation
In cases where specifically requested by you and your ex-partner, we will send your information to the court, lawyers, financial advisors or other professionals